CONTACT INFORMATION AND IMPORTANT PHONE NUMBERS
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1. Richard Hunt 585-721-2376 - email rmhhouses@yahoo.com
Manager of properties: call 585-721-2376 for general property management issues, such as lock outs, plumbing leaks, clogged drains, as well as any issues pertaining to the lease. Call anytime, please leave message if no answer. For No Heat and No Hot Water emergencies call Isaac Heating and Air Conditioning for 24 hour service (see below).
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2. Isaac Heating and Air Conditioning, call 546-1400
Heating and appliance repair service. The following items are covered by a 24 hour repair service plan: furnace, hot water tank, washer, dryer, refrigerator, stove, dishwasher (where applicable). If you are in need of service on any of these items, don't hesitate to call your landlord and then call Isaac to arrange a repair appointment. Be sure to mention that the house is covered under a prepaid Gold Seal Maintenance Plan.
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3. Rochester Gas and Electric, call customer service for new service.
You must have gas and electric service turned on in your name. Tenants are responsible for this cost. Ask about the Budget Plan, it may be most beneficial to your situation. Also be prepared to give RGE the existing meter readings. Electric meter is located outside, usually at rear of house. Gas meter is located in basement. Note: please call in the readings within 24 hours after move-in, or ask landlord to take readings for you.
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4. Time Warner Cable, call 756-5000
For cable TV and Road Runner internet service: Tenants are required to use existing cables installed in house. New cables and drilling of holes for new cables are not permitted. Express permission must be given by Landlord if any new cabling is needed for any reason. TENANTS ARE RESPONSIBLE FOR DAMAGE RESULTING FROM INSTALLATIONS NOT AUTHORIZED BY LANDLORD.* Please try to use a single hardwired router and wireless type connections to multiple computers.
HOUSE MAINTENANCE:
Handyman service , usually free of charge, is available to all tenants. Moving in large furniture will cause some minor scuffs, etc. on walls. Landlord will touch up paint minor scuffs for tenant after all tenants have moved in upon request.
HANGING PICTURES AND INSTALLATIONS:
Tenants may want to install some personal decorative items, pictures, mirrors, etc – for this purpose tenants may use only small wire brads (thumb tacks). LARGE NAILS AND DOUBLE SIDED TAPE ARE NOT PERMITTED. Landlord will install mirrors and anything of a more permanent nature. Please call for permission and help in these matters. Curtains: shall be handled on a per house basis - please contact RMHHouses for this.
Do not install mount any sort of permanent hardware or curtains on windows.
EXISTING PROPERTY CONDITION AWARENESS:
RMHHouses makes every effort to ensure that the Move-In Condition of house is acceptable to tenants and meets or exceeds ordinary standards for cleanliness and functionality as compared to similar rental properties in the area or same market. However it is very important for Tenants to bring to the attention of landlord any concerns upon moving in so they may be addressed. Otherwise it is assumed that the house will be returned to landlord at end of lease in very good condition, suitable for re-renting.
